elegant dresses
Elegant Sets
Frequently Asked Questions
I haven’t received my order confirmation. What should I do?
After placing an order through our online store, you should receive an order confirmation by email. If you haven’t received your confirmation email within one hour of placing your order, there are a few possible reasons:
- The confirmation email may have gone to your spam or junk folder.
- You may have entered an incorrect email address when placing your order.
Your order may not have been completed successfully.
If none of these situations apply, please contact our customer service team by email at info@margarettoronto.com.
Can I change my order after placing it?
If you contact us within 24 hours, we’ll do our best to modify your order according to your needs.
However, we process orders as quickly as possible, so we recommend contacting us as soon as possible.
Where is my order?
Once your order has been packed and is ready to ship, you’ll receive a shipping confirmation by email.
If you haven’t received your order within 15 business days from the shipping date (after receiving your shipping confirmation), please contact our customer service team at info@margarettoronto.com and we’ll be happy to assist you.
How long do I have to file a complaint about my order?
You have 30 days from the date you receive your order to request a cancellation.
If you’d like to cancel your order, please contact our customer service team and we’ll take care of everything for you.



